Touchless OceanMedallion Technology Rolled Out Across Princess Cruises’ Fleet

Princess Cruises ( will feature touchless MedallionClass technology across its global fleet when cruising resumes in 2021.

The size of a 10p coin, the wearable medallion replaces cabin key cards and offers a host of other capabilities including on-demand food and drink services, interactive game play and a voyage timeline with the facility for personalised itinerary planning.

The MedallionClass Experience will also offer a number of new features to personalise passengers’ on board experience, as well as support new health protocols.

OceanMedallion key fobs

In recent months the line has been expanding the number of its ‘smart’ vessels and when cruise holidays resume, Coral Princess, Diamond Princess, Emerald Princess, Grand Princess, Island Princess, Majestic Princess, Sapphire Princess and the new 3,660-passenger Enchanted Princess will join the existing MedallionClass ships.

Other medallion functions include touchless embarkation and disembarkation, contactless payments, simplified passenger safety training prior to sailing and guest service requests via mobile device chat.

Jan Swartz, President of Princess Cruises, said:

“Innovation is allowing us to pair guidance from public health experts with the unparalleled touch-free capabilities of the OceanMedallion, honouring our commitment to health and safety, while continuing to reinvent and simplify the experience all together.

Smartphone OceanMedallion App

“During this down-time we’ve worked behind the scenes to re-engineer our operation to give guests maximum control of their cruise holiday, as well as to activate the Princess MedallionClass Experience on all of our ships.”

OceanMedallion connects passengers and crew to an experiential ‘IoT’ platform through a network of sensors and readers that help recognise individuals in locations throughout the ship, facilitating touchless capabilities that include a highly-personalised service and interactive entertainment, while also reducing contact between guests and crew on board and in ports.

John Padgett, Chief Experience and Innovation Officer for Carnival Corporation parent company of Princess, added:

“The same technology we’ve used to simplify and personalise the guest experience on our Princess MedallionClass ships for the past three years is now being further leveraged to safeguard our guests and crew as well. That means that the smartest ships at sea are now enabling intelligence-driven safety processes via the OceanMedallion.”

Known as the ‘River Cruise Queen’, Jeannine Williamson is an award-winning travel writer, cruise expert and our cruise correspondent, who has clocked up thousands of nautical miles.

Photographs courtesy of Princess Cruises

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